General FAQ's
Our General FAQs cover everything you need to know about the Setterlun Store—what we sell, how drops work, membership perks, payment options, and ordering basics. This section is your starting point before diving into shipping or returns.
Our official merch hub—public products plus exclusive, members-only drops aligned to the community brand.
Quarterly core drops, with occasional limited runs tied to events and milestones.
Yes. Each item is produced after you order to reduce waste and enable limited editions.
Typical POD lead times are 2–7 business days before shipping.
However, lead times may vary depending a variety of reasons not limited to: delivery location, weather, limited editions.
Yes. Select items and early access windows are reserved for Setterlun University members by tier.
Use the size chart on each product page. If between sizes, we generally recommend sizing up for apparel.
Major cards and common digital wallets (where available). Prices shown in USD unless noted.
One code per order unless otherwise stated. Exclusions may apply to limited editions.
Your card is charged at checkout. Estimated ship dates are listed on the product page and updated via email.
Yes. Share quantities, timelines, and customization needs for a tailored quote.
Use the store contact form or reply to your order confirmation email. Include your order number for fastest resolution.
shipping FAQ's
Our Shipping FAQs explain how production and delivery work, including timelines, carriers, international orders, tracking updates, and what to do if you need to change your shipping details.
Typical POD lead time is 2–7 business days. Peak seasons may extend timelines.
Standard and expedited options shown at checkout. Delivery windows begin after production is complete.
Yes, to most countries. Duties/VAT are assessed by local customs and are the buyer’s responsibility.
A tracking link is emailed as soon as your order ships.
Orders move to production quickly. Contact support immediately—changes may not be possible once production starts.
Refer to the estimated ship date on the product page; we’ll send email updates if that changes.
Refunds & Exchanges FAQ's
Our Refunds and Exchanges FAQs outline the policies for returns, replacements, and refunds. You’ll find guidance on what qualifies for an exchange, how to report defects or damages, and how refunds are processed.
Because items are made to order, we replace products for manufacturing defects, misprints, or transit damage. Size exchanges are evaluated case-by-case if unworn and requested within 14 days of delivery.
Submit photos and your order number via our contact form (Contact Us) within 7 days of delivery. We’ll replace or refund per policy.
Typically final sale unless defective.
We cover return shipping for defects or misprints. For size/style exchanges, the buyer generally covers postage.
To the original payment method. Processing times vary by bank (typically 5–10 business days after approval).
Still Have A Question?
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